Sky would never tell someone to contact OFCOM, they'd open a complaint internally and if this can't be resolved within 90 days it goes to CISAS.And maybe if Sky tell people not to contact OFCOM because they don’t take complaints from consumers that might explain their low rate of being complained about. Although if OFCOM don’t take complaints from consumers who exactly is registering all these complaints?
Have you tried another provider?, my dad was told the cabinets full when he went to order sky broadband so he tried now broadband and there were no issues.
This is an Openreach mandated (and Ofcom approved) stop-sell on all copper products, so that won't work. The address has been tagged as having FTTP available which is technically true, but the large amount of the OPs property that would need to be covered means there are ECCs associated with doing the build. I think Openreach will probably just make FTTC available again and eat the costs of the installation when they finally want to shut off the FTTC cabinet.Have you tried another provider?, my dad was told the cabinets full when he went to order sky broadband so he tried now broadband and there were no issues.
You are either trolling or being deliberately obtuseMy point made, exactly. no OFCOM complaints for you. Low level of complaints. All win eh?
Complaints about phone or internet services
We deal with complaints from people and businesses, which helps us to take action against firms when they let customers down.
Parliament has not given us powers to resolve people’s complaints about their phone or broadband service. Instead, these can be dealt with by Alternative Dispute Resolution (ADR) services.
Although we don’t investigate individual complaints, by highlighting problems you play a vital part in our work and we might investigate a company if monitoring reveals a particular problem.
You are either trolling or being deliberately obtuse
This is from Ofcom's own website
I've highlighted the key point here
CISAS is an Ofcom approved ADR provider i.e. they deal with complaints that people "refer to Ofcom". You don't complain to Ofcom, you complain to CISAS IF the company if question haven't resolved your issue
Likewise with your Gas/Electrics, you do t go to Ofgem you go to the Energy Ombudsman.
Ofcom aren't there to deal with consumers, they are there to ensure that communication companies abide by the regulations set out and if they don't then they punish the companies.
As OFCOM state on their own website they will take your details and Complaint but won't actively investigate or speak to Sky (or any other provider) about your specific complaint. They'll make a note of it and what it's about and that's it. Sure make a complaint but its highly unlikely to result in any action by OFCOM.I‘m not being obtuse at all. I’ve actually complained to OFCOM today about a Sky employee telling people not to complain about them to OFCOM. It absolutely boils my blood that the likes of Sky get away with all the crap they do and then they tell you not to bother complaining to OFCOM. And then brag about how they are one of the least complained about providers.
And maybe if Sky tell people not to contact OFCOM because they don’t take complaints from consumers that might explain their low rate of being complained about. Although if OFCOM don’t take complaints from consumers who exactly is registering all these complaints?
Except weirdly, I’ve had a response from OFCOM this morning noting my complaint. Maybe because it’s about how Sky are saying ‘don‘t contact OFCOM’?Having sat through more OFCOM audits than I care to recall, OFCOM define what a complaint is and mandate how they should be recorded, they then audit providers on both the volume of complaints and the time to resolution, but they absolutely do not deal with individual complaints in the manner inferred. They will always direct you to the providers existing complaints process which invariably follows the industry standard and defers to external adjudication in case of deadlock. Few things are as boring as an OFCOM audit
They absolutely will accept your complaint. But they also won’t do anything to resolve it or speak to sky on your behalf.Except weirdly, I’ve had a response from OFCOM this morning noting my complaint. Maybe because it’s about how Sky are saying ‘don‘t contact OFCOM’?