Has anyone tried haggling with three?

Associate
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30 Nov 2003
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Hey all, basically I've been a three SIM only contract customer for years now. I'm out of contract now and looking at going with a SIM and handset contract this time. Has anyone in this situation tried giving them a buzz and haggling them down? I'm going to try tomorrow but not sure if I will be wasting my time.
 
Caporegime
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They’re pretty good with their retention deals normally. Just don’t accept the first offers and push on through to retentions.
 
Associate
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A couple of weeks/months ago there was a few posts at HUKD about getting better deals.
I phoned Three CS and mentioned the deals at HUKD. They basically said the deals and website were fake/didn't exist and would only give me more expensive packages.
So I used the Chat feature in the Three app. I mentioned the deals and site again and they offered me cheaper deals.
 
Soldato
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Having been on a Three sim contract for a while myself they regularly ring me and talk me through their deals. They did again yesterday and because I happened to be looking for a new deal this time I picked up a Galaxy S9 with no upfront cost on 12gb data, unlimited everything else, go binge and free Netflix for a year (saving me 7.99 a month). They dropped the price a couple of times after I said no and removed the upfront cost of £79 and ended up agreeing to £44 per month, so it is worth persisting with them. There are some cheaper deals out there on other networks but not giving me things I actually use like Netflix.
 
Soldato
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I always haggle with 3 . . . although they don't call me up anymore as they know I am a low value customer! . . . I always have to ring them once my contract has expired! :D

What always works for me is to find a better deal elsewhere that you would genuinely switch too, then you contact three and ask them to cancel your service and supply you a PAC code because you found a better deal elsewhere . . . they take all your info and then someone calls you back to let you know your a valued customer and they would like to make you an offer to keep you in the fold . . .
 
Associate
OP
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I got in touch with Three today and they weren't budging on their prices listed on the website. The agent wasn't budging at all. When it got to the end and I said I was going to look at other deals she said she'd discount a more expensive plan but still wasn't shifting on the one I wanted. I'll wait and see if they get in touch / do more shopping about.
 
Caporegime
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HotUKDeals is usually a good place to see what others are being offered.

I got 12GB/unlimited minutes and texts for £12 a month with £50 cash back a few months back which looked pretty decent. Three’s feel at home is invaluable to me too.
 
Soldato
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Chesterfield
I've never had to haggle to be honest as they don't always appear to be the sharpest tools in the box!

The last time I called it was to see of they would match a deal for 8gb of data (plus calls and texts etc) for £12 a month on a rolling monthly basis - they said there was no way they could do that but went off to see what they could do and came back with 12gb of data for a tenner a month! :D
 
Soldato
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9 Jun 2011
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im paying £13 a month for 30gb ( contract just ended ) they tried to offer me 12gb for £15 -_- as someone said not the sharpest tools in the box, i've just my £13 30gb rolling, will be moving to EE for better speeds and coverage
 
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